Challenge
The sales team had leads coming from forms, referrals, events, and partner pages. Ownership was unclear, CRM fields were inconsistent, and high-fit opportunities waited too long for a reply.
Solution
- Mapped the intake lifecycle from source to booked call.
- Built enrichment, scoring, territory routing, and Slack alert logic.
- Created CRM status updates and a weekly SLA dashboard for leadership.
Result
Speed-to-lead fell from half a day to under 12 minutes for qualified requests.